Delivery & Distribution Policy

Software Delivery (Primary Service):

• Email Delivery: Pan-India coverage via email
• License Keys: ERP, CRM, accounting software licenses
• Documentation: Installation guides and user manuals
• Download Links: Software installation files (when applicable)

Hardware Products (Limited):

• E-commerce Partners: Available through Amazon, Flipkart
• Shipping Zones: Major cities only (depends on partner)
• Delivery Time: 5-10 business days (partner dependent)
• Support: Limited to software-related issues only

Standard Software Delivery:

What You Receive:

• Product License Key: Unique activation code
• Download Links: Software installation files (if applicable)
• User Documentation: PDF manuals and guides
• Support Contact: Technical assistance details

Delivery Conditions:

• Business days only (Mon-Fri, 9 AM - 6 PM)
• Excludes weekends and national holidays
• Payment verification required before delivery
• Valid email address mandatory

Why Verification is Required:

• Security: Prevent fraudulent transactions and misuse
• Compliance: Business licensing and regulatory requirements
• Enterprise Orders: Bulk licensing requires additional verification
• Terms Compliance: Ensure proper usage and licensing terms

Verification Steps:

1. Payment confirmation and verification
2. Customer details and contact verification
3. Order review and approval by team
4. License key generation and email preparation
5. Final delivery via email

Documents That May Be Required:

• Valid government-issued ID proof
• Business registration certificate (for companies)
• GST certificate (for business customers)
• Phone number verification via OTP

Available Hardware Partners:

• Amazon: Server hardware, computers, networking equipment
• Flipkart: Business laptops, printers, peripherals
• Local Dealers: Custom configurations and enterprise hardware
• Partner Network: Authorized resellers in major cities

Our Role in Hardware Orders:

• Help identify suitable hardware for your software needs
• Provide compatibility guidance and recommendations
• Assist with software installation on purchased hardware
• Technical support for software-hardware integration

What We Don't Handle:

• Direct hardware sales or inventory
• Hardware shipping or logistics
• Hardware warranty or return processing
• Hardware damage or defect claims

Tracking Features:

• Unique tracking number for every order
• SMS updates at every checkpoint
• Email notifications with detailed status
• Push notifications via mobile app
• Live GPS tracking for last-mile delivery

Tracking Checkpoints:

• Order confirmed and processing
• Item packed and ready for dispatch
• Out for delivery from local hub
• Delivered and signed for

Common Delivery Issues:

• Customer Not Available: 3 delivery attempts made
• Incorrect Address: Package returned to sender
• Contact Issues: Unable to reach customer
• Access Restrictions: Gated community or security issues
• Delivery Window: Customer not available during delivery hours

Resolution Process:

• Immediate call attempt to customer
• SMS and email notification sent
• Reschedule delivery within 48 hours
• Return to local hub after 3 failed attempts
• Final attempt with advance notification

High-Value Items (Above ₹25,000):

• Mandatory insurance coverage
• Signature required on delivery
• Phone verification before dispatch
• ID verification during delivery
• Photo proof of delivery mandatory

Fragile Items:

• Extra protective packaging included
• Special handling instructions to courier
• "Fragile" stickers on all sides
• Condition check upon delivery

Bulk/Heavy Items:

• Over 25 kg: Special freight service
• Installation: Available for server equipment
• Appointment: Advance scheduling required
• Ground Floor: Additional charges for upper floors

Restricted Items:

• Hazardous materials not shipped
• Liquid items require special approval
• Lithium batteries - airline restrictions apply
• Custom software on physical media only

International Coverage:

• Worldwide Shipping: 180+ countries covered
• Express International: DHL, FedEx, UPS partnerships
• Delivery Time: 5-15 business days depending on destination
• Insurance: Included for international shipments

Customs & Documentation:

• Commercial invoice with accurate valuation
• Certificate of origin when required
• Detailed product description and HS codes
• Customs duties and taxes are buyer's responsibility
• Customs clearance may add 2-5 days

Eligible for Return:

• Hardware items in original packaging
• Defective products with manufacturing defects
• Wrong item shipped by our error
• Damaged items received
• Items not matching product description

Return Process:

• Email return request with order details
• Return authorization and shipping label provided
• Package item securely with original accessories
• Free pickup arranged within 2 business days
• Refund processed within 5-7 days after receipt

Not Eligible for Return:

• Software licenses and digital products
• Items damaged due to misuse
• Products with missing accessories or manuals
• Custom configured hardware
• Items returned after 15 days

Standard Packaging:

• Corrugated Boxes: High-strength, double-wall construction
• Protective Material: Bubble wrap, foam padding, air cushions
• Sealing: Heavy-duty packing tape with company branding
• Labeling: Clear shipping labels with handling instructions
• Eco-Friendly: 80% recyclable packaging materials used

Premium Packaging:

• Available for orders above ₹5,000
• Custom branded boxes with foam inserts
• Quality assurance certificates included
• Professional unboxing experience

Special Handling:

• Electronics: Anti-static bags and ESD protection
• Temperature Sensitive: Insulated packaging with gel packs
• Fragile Items: Multi-layer protection with "Handle with Care" stickers
• Heavy Items: Reinforced boxes with corner protection

Damage Reporting:

• Immediate Reporting: Report damage within 24 hours of delivery
• Photo Evidence: Clear images of damaged item and packaging required
• Delivery Receipt: Original delivery receipt with damage notation
• Immediate Call: Call our damage helpline: 7636969184
• Email Report: Send details to shipping@bharaterp.com

Claim Process:

• Damage claim form completion within 48 hours
• Investigation by our quality team within 2 business days
• Resolution: Replacement, repair, or full refund
• Free pickup of damaged item arranged
• Claim resolution within 5-7 business days

Address Modification:

• Before Processing: Free address change within 2 hours of order
• After Processing: Contact support immediately for assistance
• In Transit: Possible with courier partner approval
• Additional Charges: ₹50-150 depending on stage
• Out for Delivery: Address changes not possible

Special Delivery Instructions:

• Alternate contact person authorization
• Office/reception delivery instructions
• Specific delivery location within premises
• Preferred delivery time slots
• Call before delivery requirements

Address Requirements:

• Complete Address: House/office number, street, area
• Landmark: Nearby prominent location
• PIN Code: Correct 6-digit postal code
• Mobile Number: Active contact number
• Recipient Name: Full name of recipient

Shipping Questions & Support:

Response Times:

• Emergency Issues: Within 30 minutes
• Tracking Inquiries: Within 2 hours
• General Questions: Within 24 hours
• Return Requests: Within 4 hours